FAQ's
Returns, Replacements and Refunds
Received a Damaged, Defective, or Wrong Product?
We’re sorry to hear you received a damaged, defective, or incorrect item. To help us resolve this quickly:
Log in to your Requance account and go to My Orders.
Select the order and raise a Return Request.
Upload 2–4 clear photos showing:
Product front (name)
Product back (barcode)
The damage or defect
All items received in the box
Make sure the return request is raised within 7 days of delivery.
Keep the product in its original packaging with all tags and accessories intact.
Our team will review your request and contact you within 1–2 working days. Refunds or replacements will be processed after verification.
Thank you for your understanding and for choosing Requance.
Not Satisfied with the Product Quality?
We’re sorry to hear that you’re not fully satisfied. At Requance, your satisfaction is important to us.
If the product is unused, in its original packaging, and all tags and accessories are intact, you can raise a Return or Replacement Request within 7 days of delivery through your Requance account under My Orders.
Please note:
We may request clear images of the product to verify your concern.
Replacement is subject to quality review and product availability.
Opened or used products may not be eligible unless there is a clear defect or issue.
Still unsure? Our support team is here to help.
How do I return a purchased item on requance?
To return an item, log in to your Requance account, go to My Orders, and select the item you want to return. Click Raise a Return Request and upload 2–4 clear images showing the product, barcode, and issue (if any). Returns must be requested within 7 days of delivery. The product should be unused, in original packaging, and include all tags and accessories.
Do I have to return the free gift when I return a product?
Yes. If your order included a free gift, it must be returned along with the product. Returns without the free gift may not be accepted or could delay the refund or replacement process.
When can I not return my order ?
You cannot return a product if:
The return request is raised after 7 days of delivery
The product has been used, damaged, or is not in original condition
Tags, seals, or original packaging are missing
The item is non-returnable (e.g., final sale or personal care items mentioned on the product page)
For further assistance, feel free to contact our support team — we’re here to help!
Order Placement
How to Place an Order at Requance
Browse Our Products: Explore our skincare and cosmetics collection on the Requance website or app.
Add Items to Your Cart: Select the products you want and add them to your shopping cart.
Review Your Cart: Check the products and quantities before proceeding to checkout.
Sign In or Continue as Guest: Log in to your Requance account for a faster checkout or proceed as a guest.
Enter Shipping Information: Provide your delivery address and contact details.
Select Payment Method: Choose from secure options like credit/debit card, UPI, net banking, or Cash on Delivery (COD).
Confirm Your Order: Review all details and place your order. You’ll receive an order confirmation via email and SMS.
That’s it! Your Requance order will be processed and shipped to you soon.
Add Multiple Items to One Order
Yes! You can add multiple products to your cart and purchase them all together in one order. Enjoy the convenience of shopping your favorite Requance products in a single checkout.
Do I Need a Requance Account to Shop?
While having an account helps you track orders and manage returns easily, you can also place orders as a guest without creating an account. However, we recommend registering to enjoy a smoother shopping experience.
My Account
How to Sign Up for an Account
Creating a Requance account is simple and free. Just click on the “Sign Up” or “Create Account” button on our website or app, enter your name, email address, mobile number, and create a secure password. You’ll receive a confirmation email or OTP to complete registration.
Other heading options:
Creating a Requance Account
How to Register on Requance
Signing Up Made Easy
Why Create a Requance Account?
By creating a Requance account, you can:
Track your orders in real time
Manage your shipping addresses and payment methods
Access faster checkouts
Save wishlists for later
Easily request returns or exchanges
Get early access to offers and new launches
Other heading options:
Why Create an Account?
Benefits of Having a Requance Account
Account Perks & Features
How to Save or Edit Your Address
To save your address, go to My Account > Address Book, then click on “Add New Address.” Enter your details and click Save. You can edit or remove saved addresses anytime for faster checkout.
Other heading options:
Saving & Managing Addresses
How to Add or Edit My Address
Setting Up Your Delivery Address
How do I add a new card / remove a saved card?
Go to My Account > Payment Methods, then click “Add Card” to securely store a new card. To remove a saved card, select it and click “Remove.” Your payment info is stored securely for quick, safe checkouts.
Other heading options:
Managing Saved Cards
Add or Remove a Payment Method
How to Update Your Card Details
How to Reset Your Password
No worries — resetting your password is easy!
Just go to the Requance login page and click on “Forgot Password?” Enter your registered email ID (or mobile number), and we’ll send you a password reset link or OTP. Follow the instructions to set a new password and regain access to your account.
Didn’t receive the email?
Check your spam or junk folder. If you still need help, feel free to contact our support team at [support@requance.com] (update with your real email if needed) — we’re here to help!
Payments
How Can I Pay for My Order?
We accept multiple secure payment methods including debit/credit cards, UPI, net banking, and Cash on Delivery (COD) in select areas. Choose your preferred option at checkout and follow the instructions to complete your payment.
Alternate headings:
Available Payment Methods
How Can I Pay for My Order?
Why Am I Charged for Shipping or COD?
Shipping and Cash on Delivery (COD) charges help us cover part of the logistics cost to ensure safe and timely delivery. These charges are clearly shown at checkout before you confirm your order. We occasionally offer free shipping or COD fee waivers during promotions.
Alternate headings:
Why Am I Being Charged for Shipping or COD?
Understanding Shipping and COD Fees
Payment Security & Safety
Your online payment is 100% secure and encrypted. We use trusted payment gateways and SSL protection to ensure your card details are safe. Requance does not store your payment information, and all transactions are processed securely.
Alternate headings:
Is Online Payment Safe?
Are Card Payments Secure on Requance?
My Orders
How Do I Know My Order Was Placed?
Once you successfully place an order on Requance, you will immediately receive an order confirmation via email and SMS. This confirmation includes your order number, product details, and estimated delivery date. You can also log in to your Requance account and check the My Orders section to view your recent orders and their status at any time.
Payment Successful, But Order Missing?
If your payment has been deducted but you don’t see the order reflected in your account, it might be due to a delay in payment gateway processing. Please wait up to 30 minutes, then refresh your order history. If the order still does not appear, please contact us at support@requance.com with your transaction details (payment reference, amount, date). We will verify and help resolve the issue quickly, either by confirming your order or processing a refund.
No Order Confirmation Received?
Check your spam or junk folder for the confirmation email, as automated messages can sometimes be filtered. If you can’t find it there, log in to your account and check your order status under My Orders. If your order isn’t listed or you still haven’t received confirmation, contact hellorequancebeauty@gmail.com so we can assist you in tracking your order or confirming your purchase.
Order Status & Delivery Tracking
Once your order ships, you will receive an email and SMS containing a tracking number and a link to monitor your shipment. You can also track your order anytime by logging into your account and visiting My Orders. This helps you stay updated on your delivery status and estimated arrival date.
Cancellations
Cancelling Orders with Status 'Verification Pending' or 'Verified'
If your order status shows ‘Verification Pending’ or ‘Verified’, you can still cancel your order before it moves to the next stage.
To do this, please log in to your Requance account, go to the Manage Order section, and select the option to cancel your order.
If you placed the order without logging in, contact us immediately at hellorequancebeauty@gmail.com or call 9310015213 with your order details so we can assist you promptly.
Please note that cancellations are only possible while the order is under verification. Once the order status changes beyond this point (like ‘Processing’ or ‘Shipped’), cancellation requests cannot be accommodated.
Can I Cancel My Order After It’s Shipped?
Once your order status shows ‘Shipped’, it means your package is already on its way and cannot be canceled.
If you no longer want the product, you can wait to receive it and then initiate a return request within the specified return period through your Requance account. Our team will guide you through the return and refund process after we receive the product back.
If you need any help or have questions, please contact us at hellorequancebeauty@gmail.com or call 9310015213. We’re here to assist you!
Refund Process and Timeline for Cancelled Orders
Once your order cancellation is confirmed, we begin processing your refund promptly. The refund will be made using the original payment method you used at checkout.
For Credit/Debit Card and Online Payments: Refunds typically take 5 to 7 business days to appear in your account, depending on your bank or payment provider’s processing time.
For Cash on Delivery (COD) Orders: Refunds are usually processed via bank transfer or store credit within 7 to 10 business days after cancellation approval.
You will receive an email confirmation once your refund has been initiated. Please keep an eye on your account or wallet for the refund amount.
If there is any delay or issue with your refund, don’t hesitate to contact our customer support team at hellorequancebeauty@gmail.com or call 9310015213. We’re here to help ensure a smooth refund experience.
Why Was My Order Cancelled by Requance?
We strive to process every order smoothly, but sometimes cancellations are necessary due to the following reasons:
Payment Issues: If the payment could not be verified or was declined by your bank or payment provider.
Stock Unavailability: If a product in your order is out of stock or discontinued unexpectedly.
Incorrect or Incomplete Information: If the shipping or billing details provided are incorrect or incomplete.
Suspicious Activity: If we detect any unusual or potentially fraudulent activity associated with your order.
Failure to Meet Purchase Terms: If any of our terms and conditions were violated during the order process.
Whenever an order is cancelled, we notify you promptly via email or SMS with the reason. If you believe your order was cancelled in error or have questions, please contact our customer support team at hellorequancebeauty@gmail.com or call 9310015213. We’re here to assist you.
Shipping and Delivery
How Are Items Packaged?
We ensure that all products are securely packaged to prevent damage during transit. Depending on the product type and fragility, we use a combination of protective packaging materials such as bubble wrap, corrugated boxes, and eco-friendly fillers. Our packaging process is designed to maintain product integrity while being mindful of sustainability whenever possible.
What Is the Estimated Delivery Time?
Estimated delivery times are based on your location and the shipping method selected during checkout. Typical delivery timelines are:
Standard Shipping (Domestic): 3–7 business days
Express Shipping (Domestic): 1–3 business days
International Shipping: 7–14 business days (subject to customs clearance and local courier services)
Please note that weekends, public holidays, and unforeseen delays (e.g., weather, customs, or courier issues) may impact delivery times. Requance Beauty is not responsible for delays caused by third-party shipping providers.
How Does the Delivery Process Work?
Once an order is placed and payment is successfully processed, we begin order fulfillment within 1–2 business days. You will receive a confirmation email with your order details. Once shipped, we will send a shipping confirmation email that includes your tracking information.
Orders are shipped via trusted delivery partners, and shipping method availability may vary based on your location.
My Order Has Been Shipped—How Can I Track It?
Once your order is dispatched, a tracking number and link will be sent to your registered email address. You can use this information to monitor the status of your shipment in real time.
You may also log into your account on our website and visit the My Orders section to view your order history and track current shipments.
If you have not received your tracking information within the expected timeframe, please reach out to us at hellorequancebeauty@gmail.com for assistance.
For any assistance, please email us at hellorequancebeauty@gmail.com or call us at 9310015213. We’re here to help!